Bartender

MAIN OBJECTIVES

Increase customer satisfaction by delivering efficient, prompt, and courteous service to bar / Restaurant guests in accordance with general hotel rules and corporate service standards of RHG.

GENERAL DUTIES

• Respect work schedule, discipline and standards established by labor laws and internal regulations
• Fulfill duties described in the job description and tasks per job performance standards
• Comply with occupational health and safety rules and fire prevention norms
• Act with integrity, responsibility, collaboration, mutual respect, and professional solidarity
• Maintain respectful behavior and language with colleagues, superiors, and clients;
• Maintain confidentiality regarding all operations and work performed during the employment period
• Keep salary information confidential during the entire employment period
SPECIFIC DUTIES

• Promptly and politely serve orders to bar/restaurant clients
• Take all food and drink orders, verify, and record them accurately in the operating system (Micros)
• Ensure proper appearance of drinks
• Periodically check if clients need anything
• Inform clients of last call
• Properly process client checks
• Arrange bar area furniture as needed
• Ensure the bar area is well-stocked, clean, and orderly at all times
• Maintain solid knowledge of bar menu, wine and beer list, and drink ingredients to advise clients and upsell
• Promote additional sales professionally and politely
• Coordinate with the Bar/Restaurant Manager regarding arrangements and reservations
• Handle intoxicated customers appropriately
• Understand and comply with alcohol and spirits policies and regulations
• Frequently check the restaurant reservation list during the shift
• Ensure spirits are locked and secured at end of shift
• Submit to security agent checks for order registration in Micros
• Maintain professional attire and demeanor; avoid leaning on bar or shouting
• Do not consume food or drinks during service
• Participate in inventories and spot checks; know stock levels and communicate needs to purchasing department

Function: Other
Experience Level: Mid-Senior Level