Guest Service Manager

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!

We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.

Our Guest Relations Manager love the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder

You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level

You will exude patience, empathy and have the personality to host the show

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Builds and maintains effective working relationships with all key stakeholders.

Delivers an effective planned guest engagement programmed.

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Function: Other
Experience Level: Mid-Senior Level