Guest Relations Manager

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at to Make Every Moment Matter!

We are currently seeking a Guest Relations Manager to join our vibrant team at Radisson Blu Resort & Thalasso Hammamet. We are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.

• Our Guest Relations Manager love the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
• Builds and maintains effective working relationships with all key stakeholders.
• Delivers an effective planned guest engagement programmed.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Function: Customer Service
Experience Level: Mid-Senior Level