Partner Onboarding Program Specialist
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Job Description
What you get to do in this role:
• Handle inquiries from companies that are not yet ServiceNow partners regarding the ServiceNow Partner Program, providing program explanations and follow-up through online or in-person meetings
• Respond to a wide range of inquiries from newly onboarded partners — training content, licensing structure, product overviews, and more — working collaboratively with internal stakeholders
• Drive partner enablement by actively leveraging existing partner training and enablement programs
• Plan and run networking events that connect implementation partners and reseller partners with ServiceNow skills, expanding the Partner Ecosystem
• Identify technically strong implementation partners as Focus Partners and support their advancement to higher partner tiers, including through regular cadence meetings
• Connect partner and ServiceNow account teams to help create new business opportunities
• Read and accurately interpret the English-language source materials underlying the program, and produce Japanese-language materials for internal and external use
• Maintain partner tier status and keep partner information up to date in internal tools
• Manage KPIs and produce regular reporting on Partner Ecosystem growth
• Contribute to ServiceNow's partner business growth through other initiatives that expand the Partner Ecosystem
• Communicate effectively with business partners — a critical aspect of this role
• Collaborate with key business stakeholders, IT, external partners, and third-party software vendors to deliver effective, resilient solutions
• Manage multiple projects and tasks in parallel, prioritizing effectively to deliver results amid competing business demands
Requirements
Department: Sales
Function: Strategy/Planning
Experience Level: Not Applicable