Manager, Expert Services (Armis)
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Job Description
What you get to do in this role:
Team Leadership & Management
• Lead and mentor an international team of Deployment Engineers and Project Managers, scaling the organization to support growing delivery demands outside the Americas.
• Own and scale the partner ecosystem across international regions, driving the Armis partner enablement strategy and managing partner-delivered functions internationally.
• Manage resource allocation and workload balancing to ensure project health.
• Drive a culture of accountability, reinforcing global processes and roles/responsibilities to maintain alignment with the worldwide delivery organization.
Cross-Functional Collaboration
• Partner with Sales, Customer Success, and Partner Success teams across international regions to ensure seamless transitions from initial deployment to long-term adoption.
• Act as the international stakeholder in the sales-to-delivery handoff process, representing delivery interests consistently across international regions.
• Work with Product and Engineering teams to manage and prioritize feature requests and technical requirements.
• Align processes and workflows across international regions to ensure consistency and adherence to global standards.
Delivery Excellence & Value Realization
• Ensure the timely delivery of all projects across international regions, tracking rigorously against deployment timelines and department objectives.
• Drive "Value Realization" by ensuring technical configurations align with the customer’s specific business outcomes and security use cases.
• Act as the primary point of contact for escalations across international regions, resolving complex delivery blockers with urgency.
Reporting & Governance
• Maintain high-level executive reporting, providing leadership with clear visibility into project status, risks, and performance KPIs across international regions.
• Standardize delivery workflows across international regions in accordance with Armis' global best practices, ensuring consistency across international teams.
Requirements
Department: Customer Excellence HQ
Function: Consulting
Experience Level: Not Applicable