Director, Product Design

What you get to do in this role:

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world 
• Directly lead and manage 8-10 designers and/or managers  
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology 
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates. 
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps 
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem 
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans 
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others 
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions 
• Oversee your team's work: detailed mockups and prototypes and behavior specifications. 
• Ensure a consistent experience across the mobile and desktop platforms 
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices 
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification 
• Participate in documentation development process such as user experience specifications, testing and evaluation 
• Work closely with product management in UX ideation and innovation

Department: User Experience Design
Function: Engineering
Experience Level: Not Applicable