Sr. Staff Content Portfolio Manager, Platform/AI Implementation
Job Description
Team & Role:
The Digital Content & Design (DCD) organization publishes implementation insights and prescriptive product guidance for our growing ServiceNow implementer community of customers, partners, and internal consultants.
We guide our customers through key decisions by leaning on our implementation experience, product knowledge, and the collected insights of our internal and external partners.
The Senior Staff Content Portfolio Manager is a key position within the Digital Content & Design organization that owns the collection, analysis, publication, and maintenance of product insights. The role requires strong ServiceNow platform knowledge, implementation experience, analytical thinking, an appetite for continuous learning, consistent collaboration, and succinct communication.
What you get to do in this role:
• Participate in driving the growth and adoption of an innovative and fast-growing product
• Publish valuable insights that guide customers to their desired outcomes through well-informed implementation decisions
• Publish and maintain a portfolio of high-quality focused assets, e.g. implementation guides, videos, blogs, process guides
• Be an expert thought leader in the ServiceNow eco-system for your designated workflow
• Harvest insights from other ServiceNow teams on how best to implement your product suite and it’s growing capabilities
• Work with technical writers and external contractors to oversee the writing and publication of insights
• Develop a network of implementers within ServiceNow and our partner and customer community to understand common product challenges and build consensus on implementation recommendations.
• Collaborate with your ServiceNow colleagues such as outbound product managers, expert services consultants, product engineering teams, and customer success teams. Solicit feedback from external partners and customers when needed.
• Collaborate with Product Management, Engineering, and Design to share feedback and drive continual improvement in the experience of the Now platform
• Conduct research to maintain/understand the customer’s top goals and challenges and develop insights
• Support the Go-To-Market process by ensuring content remains accurate and up-to-date
• Liaise with the product development team to understand the future of your chosen portfolio and ensure new platform features are accompanied by consistent and high-quality implementation solutions and information
Requirements
Department: Low Code Experience Product Content
Function: Writing/Editing
Experience Level: Not Applicable