OTC Customer Support Analyst
Job Description
Job Description:
Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
A demonstrated track record of success and initiative with the ability work independently and collaboratively in a team environment, showing a desire to grow professionally to support current and future growth of ServiceNow.
A process improvement mindset with a desire to look for ways to increase efficiency and service while maintaining a ‘big picture’ perspective.
What you get to do in this role:
• Be responsible for tasks within the AR function & Order Processing, including, but not limited to Cash Collections, Dunning, Query Resolution and Reporting.
• Be responsible to analyse to determine Collections portfolio and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
• Be responsible to analyse to determine Order Processing process and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
• Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations to ensure timely resolution in any customer dispute, with a strong focus on providing excellent customer service.
• Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
• Participate in AR /OP related projects, including UAT and system testing, with relevant teams in EMEA, APJ and US as the company continues to grow and develop.
• Actively participate in the Month End close, including completing reconciliations and other month end tasks, working closely with the broader Finance Department to ensure a successful and timely close.
Requirements
Department: Finance & Accounting
Function: Finance
Experience Level: Not Applicable