Platform Architect ( Armis/Veza)
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Job Description
The Platform Architect will provide expert support, analysis and research into complex problems. This is a highly technical, hands-on role and will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network.
The Platform Architect will be responsible for full platform management, including, but not limited, to the following activities:
What You'll Do:
• Work in collaboration with the Armis TCSM to refine and translate complex requirements and execute on best practice solutions
• Ensure operational uptime of customer platform by performing health checks
• Ensure the customer deployments and configurations align with business use cases as defined by the TCSM and drive Armis adoption and implementation plans
• Learn and understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Provide technical subject matter expertise where applicable according to the Resident Engineer area(s) of proficiency
• Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provide technology/product training and intellectual property material as needed
• Effectively use moderate to sophisticated lab setups to recreate and solve problems.
• Submit complete and accurate bug reports in your area of expertise.
• Determine root cause and resolution for previously unknown problems.
• Interact across TCSM/CSM/Sales teams and development teams at peer level.
• Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable.
• Build custom security policies and application signatures; Interact with the Armis TCSMs to troubleshoot and diagnose cases
• Mitigate web-based threats in a timely manner;
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Requirements
Department: Customer Service and Support
Function: Consulting
Experience Level: Not Applicable