Senior Staff Inbound Product Manager - Conversational AI

What you get to do in this role:   

• Own the roadmap, vision and requirements for conversational AI features.
• Turn customer feedback into product improvements and roadmap priorities.
• Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market intelligence into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
• Create clear PRDs, epics, stories, acceptance criteria, and success metrics.

Steer AI features including: 

• Disambiguation and clarification
• AI Processing and progress messages
• Document and multimodal experiences
• Slot filling and information collection
• Feedback intelligence 
• Fallback and error experiences 
• Identify and prioritize feature gaps across AI orchestrators.
• Partner with engineering and design to deliver effective end-to-end customer experience.
• Define testing, telemetry, quality, and performance requirements.
• Support strategic customers, pilots, go-lives, and product escalations.
• Coordinate dependencies and guidance across multiple teams

Department: Product
Function: Engineering
Experience Level: Not Applicable