Staff Software Engineer
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Job Description
We are the Workplace Engineering team. We create the enterprise environments within the ecosystem of ServiceNow. As a Workplace Engineering team, we build, configure, and manage applications and workflows that optimize physical and digital work environments
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
What you get in this role:
• Build and innovate new features for WSD (Workplace Service Delivery), delivering solutions that enhance physical and digital work environments.
• Drive customer success by supporting customers during case-related activities, implementations, and go-live events.
• Maintain and support deployed services by addressing vulnerabilities, ensuring security, stability, and ongoing reliability.
• Build, configure, and manage applications and workflows that optimize physical and digital work environments.
• Design, develop, and maintain scalable, high-quality software solutions that improve enterprise workflows and user experiences.
• Partner with product owners and cross-functional teams to understand requirements and deliver reliable, customer-focused solutions.
• Build clean, reusable, and maintainable code by following software engineering best practices, including code reviews, unit testing, and test automation.
• Design software that is extensible and configurable, enabling customers to customize workflows and meet their unique business needs.
• Contribute to the design and implementation of new products and features while enhancing and supporting existing applications.
• Mentor team members and foster a culture of collaboration, technical excellence, and knowledge sharing.
• Troubleshoot, optimize, and enhance application performance, scalability, and reliability across enterprise environments.
Requirements
Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable