Sr. Assoc-Quality Analyst
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Job Description
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
Sr. Assoc. Quality Analyst in this role get to:
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: Relay important information in the form of timely and accurate reports.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Requirements
Function: Analyst
Experience Level: Mid-Senior Level