Sr. Associate Account Management
Sutherland
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Job Description
Key Responsibilities:
• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking
Requirements
Function: Other
Experience Level: Mid-Senior Level