Customer Support Specialist
Sutherland
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Job Description
• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues professionally and efficiently.
• Follow up with customers to ensure their concerns are resolved.
• Process requests, orders, returns, or other customer-related transactions.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with internal teams to ensure a smooth customer experience
Requirements
Function: Customer Service
Experience Level: Entry Level