Insurance Team Manager (Life & Disability)
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Job Description
About the Role
As an Insurance Team Manager (Life & Disability), you will be responsible for leading a team of insurance professionals supporting Life and Disability Insurance programs. You will drive performance, ensure service excellence, promote compliance, and foster a culture of continuous improvement and employee development.
You will play a critical role in delivering exceptional customer experiences while achieving operational goals and client expectations.
What You'll Do
Team Leadership & Performance Management
• Lead, coach, and develop a team of insurance professionals to achieve operational and client goals.
• Drive employee engagement, accountability, and a high-performance culture.
• Conduct regular performance reviews, coaching sessions, and development discussions.
Client & Stakeholder Management
• Serve as a key point of contact for internal and external stakeholders.
• Build strong relationships by understanding business needs, resolving issues promptly, and exceeding expectations.
• Collaborate with clients and partners on process updates, program enhancements, and business initiatives.
Operational Excellence
• Monitor key performance indicators (KPIs) and identify opportunities to improve efficiency, quality, and productivity.
• Develop data-driven action plans and strategies that positively impact operational performance and business outcomes.
• Ensure adherence to service-level agreements (SLAs), quality standards, and compliance requirements.
Insurance Expertise
• Leverage your expertise in:• Disability Claims
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Family and Medical Leave Act (FMLA)
• State Leave Programs
• Life Insurance Operations
• Guide teams through complex cases, medical terminology, claims processes, and policy requirements.
Learning & Development
• Identify skill gaps and training opportunities.
• Partner with training and quality teams to enhance team capabilities and performance.
• Support continuous learning and career growth initiatives.
Compliance & Risk Management
• Ensure compliance with regulatory, client, and operational requirements.
• Conduct process audits and reinforce adherence to established policies and procedures.
• Promote a culture of accuracy, integrity, and accountability.
Requirements
Function: Analyst
Experience Level: Associate