Team Manager - Life/Disability Insurance for Taguig
Job Description
As a Team Manager – Insurance, you’ll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.
What You’ll Do
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Requirements
Function: Analyst
Experience Level: Associate