Collections Operations Specialist
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Job Description
Sutherland is seeking a motivated and passionate person to join us as a Collections Operations Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Collections Operations Specialist in this role get to: Be the Point of Contact answer inbound and outbound calls to provide exceptional customer service to clients.
Cultural Values:
1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
2. Minimalist - we are spartan in our design, in our code, and even in our processes.
3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.
Responsibilities
• Collect payments on past-due accounts.
• Contact DQ customers daily via SMS, Email, and outbound calls.
• Ability to negotiate with the customer to make a payment
• Collecting data on the reason why they went DQ
• Able to use tools such as Zendesk, Asana, Google Drive, and email.
Requirements
Function: Customer Service
Experience Level: Not Applicable