Applicant - Associate/Sr. Associate

Sutherland

full-time senior Navi Mumbai, MH, India · More jobs in Navi Mumbai, Maharashtra, India

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Job Description

Job Location: Airoli Navi Mumbai

Position: International Voice Process (Associate)

Shift: Rotational Night Shifts

Salary:

₹18k - ₹40k in-hand per month (Depending upon yrs of exp)

(Freshers, experienced both can apply)

Job Responsibilities:

• Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
• Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
• Provide troubleshooting support and ensure timely issue resolution.
• Drive sales, cross-selling, upselling, and customer retention initiatives.
• Coordinate with internal teams for escalations and effective customer support.
• Maintain accurate customer records in CRM systems.
• Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.
We will give you:

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.