Senior Solutions Consultant (Pre-Sales) II

Gracenote, a Nielsen company, is on a mission to “Superserve” its top clients. The objective of

this approach is to grow our partnerships across five major clients that are leaders in CTV,

Search & AI, Phones & Apps, Streaming Services, eCommerce, and Global Pay TV.

We believe these clients will increasingly dominate the global entertainment ecosystem and will

continue to be some of Gracenote’s largest sources of growth for years to come.

In order to grow these partnerships, Gracenote is committing to a deeper, more consultative

sales cycle that identifies these clients’ needs and then rallies our organization to develop

solutions that make technical and economic sense (for the client and Gracenote).

We are moving beyond the traditional “build and sell” model with these clients to a partnership

model that thrives on greater depth and transparency and going to market together to solve

tomorrow’s biggest consumer problems.

We are seeking a strategic and passionate Global Account Sales Engineer to drive the future of

our relationship with our largest customers. This role will be key in strategically positioning

Gracenote to support our major clients and enhancing our collective knowledge of our

organizations and business direction. As a critical team member, you will partner with our Global

Account Leads to generate a pipeline of opportunities based on the customers vision. Jointly

developing a roadmap with clients, strategic industry partners, and internal stakeholders.

You will be at the heart of our technical solutioning strategy, owning the technical partnership

roadmap for our product suite in close collaboration with the rest of the team focused on our

most strategic customers. Measurements of success will include leads, pipeline, and ultimately

revenue. This role thrives on understanding complex user problems, leveraging unique data

assets, and working cross-functionally to build products that level-up our business & partnership

with identified key clients..

Responsibilities

● Partner with Global Account Leads to own the technical discovery and solutioning phase

of the sales cycle, and deliver all technical-win criteria necessary to close deals

● Help uncover new areas and relationships within these complex customers’ businesses

that could benefit from Gracenote data, products and services

● Own and champion the pre-sales technical strategy and solution roadmap for

Gracenote products with the customer, transitioning to the CSM team upon deal

closure for post-sales execution, but retaining ownership to ensure successful execution.

● Work in extremely close collaboration with Product and Post-Sales Customer Success

Manager (CSM) teams to ensure the technical solution sold is fully achievable and to

execute a seamless technical handoff upon contract signing.

● Act as the primary customer advocate, deeply understanding the challenges of our

Consumer Electronic, Digital, and Pay TV clients.

● Work with Global Account Leads to provide the technical foundation and vision for the

strategic 2-5 year account plans, ensuring proposed solutions align with Gracenote’s

product roadmap and technical capacity

● Collaborate with teams across the organization—including Product Owners,

Engineering, Sales, Marketing, and Video Product counterparts—to create a tightly

integrated, differentiated solution that leverages Gracenote's unique combination of

technology & metadata.

● Partner with Product and Product Marketing to help inform new product GTM strategy,

messaging and value prop development for our most strategic customers

● Author clear and comprehensive documentation for the client on product implementation

and best implementation methods based on personal experience, may include on-site

technical implementations.

● Translate client needs into detailed requirements, epics, and user stories for our Product

Owners and Engineering teams.

● Define and analyze success metrics to measure the impact of our products, using data

to inform priorities and future iterations.

● Must have the ability and willingness to travel for client meetings, industry events, and

team collaboration. Expectation is to be onsite or remote with the customer 2x per month

at a minimum.

Measures of Success

● Strategic Revenue Growth: Targeting 15%+ revenue growth each year from Superserve

Accounts

● Pipeline Velocity and Quality: Generate a high volume of technically qualified opportunities

(leads) and significantly accelerate the speed at which these opportunities progress

through the technical discovery and solutioning stages of the sales cycle (pipeline)..

● Technical Partnership Roadmap: Successfully collaborate with clients and internal

stakeholders to develop and secure agreement on a multi-year technical partnership

roadmap that ensures deep, long-term adoption of the Gracenote product suite.

● Solution Integrity & Seamless Handoff: Ensure all proposed technical solutions are fully

achievable and aligned with Gracenote product roadmap, culminating in a seamless,

well-documented technical transition to the Customer Success Management (CSM)

team post-contract signing

Department: Sales
Function: Consulting
Experience Level: Not Applicable