Oracle Cloud SCM Procurement Functional Consultant
Job Description
• Provide day to day application support across the range of Supply Chain Modules for a variety of clients including one or more based in the US
• Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM modules (Inventory, Procurement, Order Management, Supply Planning, Warehouse Management) within SLA timelines.
• Service Requests: Handle configuration changes, enhancements, and minor fixes as per client requirements.
• Client Communication: Provide timely updates on ticket progress and maintain clear documentation in ITSM tools.
• Collaboration: Work closely with technical teams for integrations and customisations when required.
• Knowledge Base: Contribute to building and maintaining functional support documentation and FAQs.
• Ability to resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion Finance module
• Requirements gathering and documentation for business changes.
• Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
• Assist with transitioning clients into support post Cloud implementation projects and from competitors.
• Identifying persistent problems and work with key stakeholders to address the root causes.
• Providing end user application and functionality training.
• Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support
• Ensure issues with the Oracle Product are correctly logged, tracked and escalated with Oracle through the Service Request process
Requirements
Department: Enterprise Applications
Function: Information Technology
Experience Level: Mid-Senior Level