Senior Service Designer
Job Description
We're looking for a strategic, systems-minded Senior Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.
Service Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions.
You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.
Typical projects
You will work on a range of high-profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Examples of the projects you could be working on include developing new services to:
• Enable people in prison to receive better and more tailored education and training
• Help local authorities carry out skills assessments on social workers
• Share sensitive information about children between multiple agencies
• Reducing administrative burden of schools and teachers
• Supporting teachers enhance their skills and career development to ensure children get excellent teaching standards
• Ensuring the Teaching Regulation Agency handles teacher data safely and accurately
Requirements
Department: Digital, Data and Cloud
Function: Engineering
Experience Level: Mid-Senior Level