Service Designer
Job Description
We're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.
Service Designers at Version 1 work across the full-service lifecycle, from discovery through to live. You’ll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services that improve people’s lives.
You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.
Who We Are
We are a 15+ strong Service Design community within the Transformation Design Group (TDG), part of Version 1’s Digital, Data and Cloud capability.
TDG tackles complex, systemic challenges - using research, evidence and data-driven insight to break them down and shape solutions that work for real users.
For example, our work includes designing and delivering services that enable prisoners to receive more tailored support; applying a system lens to reduce the cost of hiring teachers across schools; and coaching teams to embed user-centred practices within some of the world’s most prestigious organisations.
We embed user-centred design principles in how we work, leading with empathy and curiosity. Our teams are built on trust, psychological safety and a shared sense of purpose, underpinned by a strong no-blame culture. We value diversity of background, identity, experience and thought - creating an environment where people do their best work and deliver better outcomes.
Requirements
Department: Digital, Data and Cloud
Function: Information Technology
Experience Level: Mid-Senior Level