ServiceNow SAMPro Consultant
Job Description
Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow to provide the very best experience to our Customers.
We are seeking an experienced and results-driven ServiceNow SAMPro Consultant to further develop and support our Software Asset Management solution within ServiceNow.
Key Responsibilities:
Own the end-to-end design, build, and run of the ServiceNow SAM Pro capability whilst ensuring accurate software discovery, normalisation, entitlement management, compliance calculations, and optimisation across on-premises, cloud, and SaaS estates.
Drive measurable cost avoidance, audit readiness, and robust governance while integrating SAM with associated ServiceNow modules, i.e. CMDB/CSDM, CSM / ITOM workflows.
Strategy & Design
• Define SAMPro vision, roadmap, and operating model
• Establish CSDM-aligned data model and governance for software models, discovery sources, and service mapping
• Prioritise publishers/products by risk and value (e.g., Microsoft, Oracle, IBM, Adobe, VMware, Salesforce)
Delivery & Development (Build)
• Implement and configure ServiceNow SAM Pro capabilities (to include but not limited to);
o Software model creation & normalisation, categorisation, lifecycle and de-duplication
o Entitlements (contracts, SKUs, metrics, rights, downgrade/upgrade rules, secondary use)
o Compliance rules, reconciliation, and Effective Licence Position (ELP) logic
o Publisher Packs (e.g.,Microsoft, Oracle, IBM) and content library utilisation
o Reclamation and software request flows (catalogue, approvals, fulfilment integration)
o SaaS Management (where in scope), licence utilisation, off-boarding, role rationalisation
o Cloud/Datacentre metrics (per-core, per-processor, CALs, IBM PVU/RVU, sub-capacity, Oracle partitioning, MS server/CAL, containerised workloads)
• Build integrations (e.g. Discovery, SCCM/MECM, Intune)
• Develop using Flow Designer, Integration Hub, Business Rules, UI Policies/Actions, and Workspaces
• Create dashboards & KPIs in Platform Analytics (i.e. compliance trends, spend, reclaim, risk, audit exposure)
Run & Support (Operate)
• Maintain platform health, upgrades, patches, store app updates, regression tests, and release notes impact review
• Operate regular reconciliation cycles; produce ELPs and variance analysis
• Run periodic data quality and normalisation checks (models, installs, usage, contracts).
• Prepare and support vendor audits
• Maintain knowledge articles, runbooks, SOPs, and training for all users
• Provide expert support, resolve defects; manage enhancement backlog
Requirements
Department: ASPIRE GSC Service Desk
Function: Consulting
Experience Level: Mid-Senior Level