Operations Manager
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Job Description
• Lead and manage a team of 15–20 Service Associates, ensuring performance, productivity, and compliance with company policies.
• Conduct team meetings, coaching sessions, and performance reviews to support employee growth.
• Monitor team performance and provide regular 1-on-1 coaching and feedback.
• Maintain optimal floor coverage and ensure smooth daily operations.
• Communicate process updates, client requirements, and company announcements to the team.
• Partner with Operations and Client Leadership on business reviews and operational concerns.
• Recommend engagement and incentive initiatives to improve team performance.
• Support recruitment by interviewing and assessing candidates for agent-level positions.
• Assist the Group Manager with operational responsibilities and take over during their absence.
• Support special projects and other business requirements.
Requirements
Function: Strategy/Planning
Experience Level: Associate