Operations Manager

• Lead and manage a team of 15–20 Service Associates, ensuring performance, productivity, and compliance with company policies.

• Conduct team meetings, coaching sessions, and performance reviews to support employee growth.

• Monitor team performance and provide regular 1-on-1 coaching and feedback.

• Maintain optimal floor coverage and ensure smooth daily operations.

• Communicate process updates, client requirements, and company announcements to the team.

• Partner with Operations and Client Leadership on business reviews and operational concerns.

• Recommend engagement and incentive initiatives to improve team performance.

• Support recruitment by interviewing and assessing candidates for agent-level positions.

• Assist the Group Manager with operational responsibilities and take over during their absence.

• Support special projects and other business requirements.

Function: Strategy/Planning
Experience Level: Associate