Quality Manager
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Job Description
Deputy Manager
• Maintain process documentation and compliance with ISO standards.
• Manage sampling strategies, audits, and CTQ baselining.
• Conduct RCA and Measurement System Analysis (MSA).
• Drive process improvement and Six Sigma initiatives.
• Facilitate quality-related trainings and best-practice sessions.
• Collaborate with BBs/QAMs on projects and initiatives.
• Ensure timely reports, updates, system entries, and project deliverables.
• Promote adherence to quality, discipline, and process standards.
Group Manager
• Lead transaction quality and ensure SLA, risk, and quality compliance.
• Drive error reduction and continuous quality improvement.
• Define and monitor quality metrics, targets, sampling, and calibration standards.
• Manage QA resources, performance, and quality frameworks.
• Review audits, sampling strategies, and Quality Standards.
• Drive Six Sigma, Lean, and other quality improvement initiatives.
• Mentor QA and Operations teams to improve performance.
• Support migrations through baselining and QA setup.
• Conduct skip-level meetings and quality training initiatives.
• Collaborate with clients and stakeholders to maintain strong relationships.
• Mentor Yellow Belt/White Belt projects and drive QNS initiatives.
Requirements
Function: Strategy/Planning
Experience Level: Associate