Process/VNA Training Manager at WNS Global Services | Job-Scouts.com

Process/VNA Training Manager

WNS Global Services
full-time manager Manila, NCR, Philippines · More jobs in Manila, Metro Manila, Philippines
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Job Description

• Collaborate with Operations, Training, and Quality teams to identify and address performance gaps.

• Analyze gaps and recommend training solutions to achieve target metrics.

• Develop training content, materials, assessments, and evaluation measures.

• Facilitate training programs, coaching, and floor support.

•  Manage and coach trainers to drive performance and results.

• Develop supplemental training activities and modules.

• Apply adult learning principles in training design and delivery.

• Gather and analyze data to measure training effectiveness.

• Prepare training reports and recommend improvement initiatives.

Requirements

Function: Strategy/Planning
Experience Level: Mid-Senior Level

Location

Manila, NCR, Philippines
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