Lead Associate - Process Training
WNS Global Services
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Job Description
Work with Ops/Training Leads to determine training needsConduct virtual/ in-person classroom training sessions.Prepare fit-for-purpose learning material.Support and mentor new hires as well as in-production front line associatesPlan and schedule training sessionsDesign and implement training programsSelect and book venues if neededTrack, record and present employee attendance and required performance metrics using the relevant tools.Manage attendance and retention of trainees through the session.
Requirements
Function: Training
Experience Level: Entry Level