Workforce Specialist

WNS Global Services

full-time mid Quezon City, NA, Philippines · More jobs in Quezon City, Metro Manila, Philippines

This position is sourced from WNS Global Services's career page . Apply through Job-Scouts to track your application status.

Job Description

Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.

Requirements

Function: Customer Service
Experience Level: Associate

Location

Quezon City, NA, Philippines

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