1st Line Audit Support (Agent) – South Africa
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Job Description
To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)
Key Responsibilities:
• Conducting manual audit, validate questionable entries & edit transaction log.
• Require to attend/make a call to validate.
• Ensure quick, efficient and accurate turnaround
• Ensure all actions comply with all data protection legislations
• Email and Text Templates can be created to address each potential scenario
• Once a transaction is logged, it will count towards transaction target
• Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information
Requirements
Function: Customer Service
Experience Level: Entry Level