Operations Supervisor, Production

The FQAP Supervisor oversees the Final Quality Assurance & Pending (FQAP) operations within WD Penang's HDD media component manufacturing environment. This role is responsible for leading a mixed team comprising Senior Leaders, Leaders, Technicians, Coordinators, and Operators to ensure all products meet WD quality and production standards. The Supervisor drives day-to-day floor operations, enforces process discipline, and collaborates with Engineering to resolve quality issues.

Key Responsibilities

• Supervise and coordinate daily FQAP operations across shifts, managing a team of Leaders, Technicians, Coordinators, and Operators.
• Meet daily shipment as per Dept objective
• Monitor production and quality output; track key metrics (parts transaction targets, throughput) and escalate issues promptly.
• Lead PI Count
• Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) for quality non-conformances and escapes.
• Ensure adherence to SOPs, Work Instructions, and process control plans on the production floor.
• Conduct shift handovers, team briefings, and coordinate manpower planning and scheduling.
• Coach, develop, and assess team members including Technicians, Coordinators, Leaders, and Operators.
• Liaise with Manufacturing Engineering and Process teams to implement process improvements and resolve technical issues.
• Maintain audit readiness; ensure ESD, safety, and cleanroom compliance at all times.
• Prepare and present shift/daily performance reports to the Manager.

Function: Manufacturing
Experience Level: Mid-Senior Level