Senior Mac Engineer
Job Description
We are seeking a highly skilled Senior Mac Engineer to design, implement, and support enterprise Apple device management solutions. This role will be a part of a team within a fast-paced, dynamic environment, focused on the architecture and lifecycle management of macOS, iOS, and iPadOS devices using modern MDM platforms, including Jamf and Microsoft Intune.
Key Responsibilities
• Design and implement scalable Apple device management solutions using Jamf Pro and Microsoft Intune
• Architect zero-touch deployment workflows leveraging Apple Business Manager (ABM) and Automated Device Enrollment (ADE)
• Manage the full lifecycle of macOS and iOS devices (provisioning, configuration, patching, compliance, and decommissioning)
• Develop and maintain configuration profiles, policies, and scripts (Bash, Zsh, or Python)
• Integrate Apple devices into enterprise identity platforms (Azure AD / Entra ID)
• Implement and enforce security baselines aligned with CIS benchmarks and organizational standards
• Manage OS upgrade strategies and application deployment (PKG, DMG, VPP apps)
• Troubleshoot complex endpoint, authentication, and MDM issues across macOS/iOS environments
• Collaborate with security, networking, and infrastructure teams to ensure compliance and performance
• Automate workflows and reporting using APIs and scripting
• Provide Tier 3 escalation support and mentor junior engineers
• Partner with Global Service Desk to operationalize Apple support at scale
• Create structured troubleshooting workflows for common macOS/iOS issues
Create and maintain end-user documentation for Apple devices
Requirements
Function: Information Technology
Experience Level: Mid-Senior Level