IT Systems Engineer (Contractor)
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Job Description
Engagement type: Independent contractor / freelance
Duration: ~4 weeks initial deployment + 36 months L1 support (~20 hrs/month)
Clearance required: Government of Canada Level III – Top Secret, active and in good standing.
About the engagement
Sopra Steria is deploying its Cyber Range platform at a federal customer site in Ottawa.
We are looking for an experienced IT engineer to act as our on-site hands and L1 support contact for the duration of the engagement.
You will be trained by our core Cyber Range team in Ottawa and become the customer's first line of technical contact post-deployment.
Scope of work
Phase 1 — Training & Installation (1month)
• Remote or on-site training delivered by the Sopra Steria Cyber Range team. Covers platform architecture, scenario deployment, common troubleshooting, and escalation paths.
• Rack-and-stack, network integration, OS/hypervisor setup, deployment of the Cyber Range platform, loading and validation of training scenarios, handover documentation, customer acceptance.
Phase 2 — L1 support (~20 hrs/month for 36 months, on-site as needed)
• First-line technical support: incident triage, basic troubleshooting, scenario resets, minor configuration changes, coordination with Sopra Steria L2/L3 remote teams, periodic health checks.
Requirements
Department: Consulting
Function: Information Technology
Experience Level: Mid-Senior Level