Director, Mobile Platform Engineering
Job Description
About the role:
Lead a world-class Mobile Platform Engineering organization at ServiceNow that powers AI-native enterprise experiences across iOS and Android. This leader will hire exceptional mobile and AI talent, establish an AI-forward engineering culture, and deliver scalable mobile platform capabilities for purpose-built enterprise applications.
Lead Mobile Platform Strategy and Execution
• Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS.
• Establish and run on-call rotations, incident response processes, and a blameless postmortem culture that drives reliability improvements.
• Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams.
• Partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences.
• Drive excellence in performance, reliability, security, scalability, and operational rigor across the mobile platform.
Architect Enterprise Mobile Experiences
• Design mobile platform capabilities for purpose-built enterprise applications across customer service, field service, operations, and productivity workflows.
• Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution.
• Ensure applications perform reliably in low-connectivity and offline environments while meeting enterprise-grade security, privacy, and compliance requirements.
• Create seamless experiences across mobile clients, AI services, platform capabilities, and enterprise workflows.
Provide Technical Leadership
• Lead critical architecture reviews and complex technical decisions across mobile, platform integration, and application layers.
• Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure.
• Establish standards for observability, telemetry, mobile performance benchmarking, release quality, and production readiness.
• Mentor Engineering Managers, Staff Engineers, Principal Engineers, and senior technical contributors.
• Advance mobile innovation through AI-enabled workflows, modern development practices, and strong engineering fundamentals.
Requirements
Department: Product
Function: Engineering
Experience Level: Not Applicable