Mobile Telecommunications Support Associate
Sutherland
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Job Description
Responsibilities:
• • Handle Inbound and outbound customer calls relating to mobile phone products and services
• Demonstrate empathy, patience, and active listening to ensure positive customer experience
• Resolve customer queries effectively, including troubleshooting mobile relates issues and providing solutions (technically inclined)
• Accurately document call details and actions taken in the ticket notes for each interaction
• Escalate unresolved or complex issues through the appropriate channels in a timely manner
• Adhere to program guidelines, company policies and compliance requirements at all times
Requirements
Function: Customer Service
Experience Level: Not Applicable