Lead - Workplace Management (Travel & Transport Operations)
Job Description
We are seeking an experienced Lead- Travel & Transport to lead end-to-end corporate travel and support our employee transportation program. In this role, you will oversee our travel program, supporting travelers across the globe, manage external vendor performance, drive technology implementations, and ensure seamless daily commute service delivery for employees across offices in Chennai, Hyderabad and Bangalore.
Key Responsibilities
1. Corporate Travel
• End-to-End Travel Program: Oversee business travel, accommodations, hotel bookings, and corporate rates.
• Platform Administration: Oversee daily operations of travel platforms (e.g., Navan), including platform configuration, adoption, user support, feature rollouts, and issue resolution.
• Supplier & TMC Oversight: Manage relationships with Navan, corporate hotel partners, and service providers. Lead performance reviews, rate negotiations, and escalations.
• Visa & Immigration: Coordinate visa support and immigration assistance with external partners (e.g., CIBT), ensuring policy compliance and timely employee guidance.
2. Employee Transportation & Fleet Operations
• Transport Operations: Manage daily employee transit services (cabs/shuttles), including route optimization, roster utilization, driver safety, and service quality.
• Business Transport : Manage transit services for oversea employees, client meetings.
• Transport Technology: Lead implementation, testing, configuration, user onboarding, and operational management of Transport Management Systems (e.g., SafeTrax / Route Matic / MoveInSync).
• Vendor & Contract Management: Oversee vendor onboarding, contract compliance, PR/PO generation, invoice verification, and payment escalations.
3. Operational Excellence, Data & Stakeholder Alignment
• Cross-Functional Collaboration: Partner with HR, HRBPs, Finance, Procurement, IT, and Security to resolve operational requirements and policy alignment.
• Analytics & MIS: Track KPIs (costs, utilization, no-show rates, SLA compliance) and present monthly operational reporting to leadership.
• Change Management & Support: Drive internal employee communications, system training, and ticket resolution processes to maintain high employee satisfaction.
Requirements
Function: Other
Experience Level: Mid-Senior Level