Recruitment UK Senior Manager-Operations
Job Description
Operational Delivery
• Overall day to day delivery of the services ensuring KPI’s are consistently delivered across multiple business units
• Monitoring the delivery of recruitment services in accordance with the contract, ensuring seamless delivery. Overseeing other service units (Compliance)
• Ensuring the team is fully briefed on the contractual recruitment delivery process to include in-scope activities, KPIs, mandatory recruitment activity stages and team responsibilities
• Managing operational relationship with core leadership team
• Act as an escalation point for delivery lead to work towards any client / business exceptions
• Work with the delivery lead to ensure there is an informed view of the forward demand and delivery readiness in terms of capability/capacity
• Liaise closely with wider internal stakeholders to maintain effective relationships & achieve organizational objectives
• Risk Management of the service
• To consolidate the operational plan for assigned process streams and “cross service” supporting activities to give a consolidated plan for delivery of the service
• To deliver the service to that plan, proactively monitoring delivery and instigating corrective monitoring should the measures indicate deviation from the plan
• To report the operational service across the stakeholders
• To liaison for availability of the operational platforms required for service delivery
• Continuous Improvement & Lessons learnt
• Partnering in Change Management
• Analyzing and communicating recruitment trends, results and insights (business unit, client and external market) to drive future recruitment activity, improve compliance and reduce risk
People Management
• Recruiting, inducting and training new team members where and when required
• Ensuring effective performance optimization of all team members, ensuring all KPIs are set and appropriate development plans are devised and mentoring is provided as required
• Career planning and management for team members
• Advise and mentor team members
• Develop training plan at the team and individual level
• To motivate, lead and develop the team and encourage communication
Commercial Delivery of the Service
• Manage the operational service to the service levels defined in the contract and any subsequent work packages and change controls in conjunction with SSI’s commercial team
• Project specific commercial targets & forecast planning
Total Experience Expected: 10-16 years
Requirements
Department: Engineering, Development, Applications
Function: Information Technology
Experience Level: Mid-Senior Level