Key Accounts Associate, GFB VN

Get to Know Our Team

Grab for Business provides corporate clients with solutions for employee mobility, deliveries, and meals. Our team partners with businesses to help their employees use these services effectively and make day-to-day operations easier.

Get to Know the Role

You will manage a portfolio of existing corporate clients in Ho Chi Minh City. Your focus is to grow the value of each account by increasing product adoption and usage, identifying expansion opportunities, and building lasting client relationships - not primarily acquiring new clients.

You will report to the Head of GFB KAM. This role is based onsite in Ho Chi Minh City.

The Critical Tasks You Will Perform

• Own account plans for assigned clients and drive growth in revenue, product usage, and adoption across your portfolio.
• Build relationships with client decision-makers and understand their business priorities, employee needs, and opportunities to expand Grab for Business usage.
• Identify and deliver cross-sell and upsell opportunities across relevant mobility, delivery, and food solutions.
• Conduct regular business reviews, using account performance data to recommend actions that improve adoption and retention.
• Work with product, operations, and support teams to resolve client issues and improve the client experience.
• Maintain accurate account plans, growth forecasts, and opportunity records; track progress against portfolio targets.
• Use data and AI tools where appropriate to research client opportunities, analyse usage trends, and work more efficiently.
What Essential Skills You Will Need

• Experience managing B2B clients or corporate accounts, with evidence of growing existing relationships.
• Ability to analyse account performance and turn usage or revenue trends into practical growth plans.
• Experience working with client stakeholders, including presenting recommendations and managing commercial discussions.
• Ability to coordinate across internal teams to resolve issues and deliver for clients.
• Vietnamese and English communication skills for working with local clients and regional colleagues.
• Experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas.

Function: Sales
Experience Level: Associate