Pool attendant

• Observes and patrols pool and enforces safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the hotel’s standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pool and the complete area around the pool, is clean at any time and report any maintenance issues to engineering department and inform Spa & Leisure Manager.
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
 

LIASION BETWEEN GUESTS AND MANAGEMENT

• Handles promptly and courteously problems regarding Pool’s customers and notifies appropriate Leisure Manager when needed
• Handles promptly and courteously all Pool guest comments, complaints, requests or enquires; takes necessary action, and thorough follow-up.
 

SECURITY, HEALTH AND SAFETY

• Liases with Security and the Executive Housekeeper regarding lost and found objects
• Liases with Security in investigation of thefts, and irregularities
• Informs the Spa & Leisure Manager of doubtful guest accounts
• Ensures that all potential and real hazards are reported and removed immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures.
• Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees.
• Ensures that all employees within own department work in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and takes action to prevent them from happening
 

MISCELLANEOUS

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
• Assists the Spa & Leisure Manager in developing the departmental business plan
• Attends meetings and training required by the Spa & Leisure Manager
• Assists colleagues to perform similar or related jobs when necessary
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
Is well updated on:

- Hotel fire, bomb and emergency procedures

- Hotel health and safety policies and procedures

- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,

 stations, tourist sights)

- Hotel standards of operation and departmental procedures

- Current licensing relating to own department and to the hotel

- Short and long term hotel as well as corporate marketing and promotional

 programs

Function: Production
Experience Level: Not Applicable