Senior Demo Designer
Job Description
Team & Role:
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and background - design systems, product, interaction, content, and visual design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/
ServiceNow Spark Team:
As part of the Spark Team, you will operate as an IC3 Senior Demo Designer: a strong independent contributor who delivers high-quality design work within defined project areas. You will use advanced Figma craft, prototyping, and visual storytelling to turn early product ideas into clear, compelling concepts that support team alignment, customer understanding, and leadership communication. You will partner closely with design, product, engineering, research, and storytelling teams to clarify problems, explore solutions, incorporate feedback, and deliver polished artifacts that help others understand the value of future product experiences.
What you get to do in this role:
• Deliver independently within defined scope by taking assigned innovation concepts, demo moments, or product stories from rough direction to polished design artifacts with clear milestones and reliable execution.
• Demonstrate strong Figma craft by creating component-based designs, auto layout structures, variants, clickable prototypes, and presentation-ready screens that are organized, reusable, and easy for partners to understand.
• Translate product ideas into clear stories by shaping customer needs, product direction, and experience goals into simple narratives, demo flows, storyboards, and visual sequences.
• Explore and iterate on design solutions by moving quickly from sketches and rough flows to high-fidelity prototypes, incorporating feedback from cross-functional partners along the way.
• Build high-fidelity prototypes using Figma, AI-powered prototyping tools, and code-assisted workflows.
• Create proof-of-concepts that help evaluate emerging AI experiences and future product directions.
• Maintain reusable prototype frameworks, starter kits, and interaction patterns that increase team velocity.
• Support experimentation with new prototyping methods and AI-enabled design workflows.
• Communicate design decisions clearly by explaining the rationale behind flows, visuals, interactions, and storytelling choices in critiques, working sessions, and leadership reviews.
• Collaborate effectively across functions by partnering with product, engineering, research, design, and Executive Storytelling teams to clarify requirements, resolve ambiguity, and align on the intended experience.
• Contribute to team practices and standards by sharing examples, templates, Figma patterns, and lightweight documentation that help the immediate team improve consistency and speed.
• Raise the quality of concept work through strong visual design fundamentals, interaction polish, narrative clarity, and attention to detail across screens, prototypes, and presentation assets.
Requirements
Department: User Experience Design
Function: Design
Experience Level: Not Applicable