Business Support Associate
Job Description
Business Support Associates (BSA) provide the highest level of customer service to our contractors, PMO partners and internal teams. They are the contractor’s sole point of contact during the onboarding process ensuring both Allegis Global Solutions and Client onboarding requirements are fully completed for all candidate’s before starting their assignment. Once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance. They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business. The BSA reports directly to the BSM.
Key Responsibilities:
• Delivers a high level of customer service to both internal and external customers
• Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate
• Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
• Responsible for the updating and maintenance of contractor records on Allegis Internal systems
• Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
• Develops strong relationships with PMO partners and peers in other departments to support the strategic aims of the business
• Work in partnership with Time & Expense Associates to resolve internal business queries
• Support the Time and Expense Associate and PMO with ad-hoc reporting, as required
• Understands and applies legislation effecting the business and contractors, managing change in line with legislation
• Understands right to work requirements and restrictions, applying working knowledge applicable contractors
• Advises PMO and contractors on policies, compliance, and any other information that affects the business and/or the individual
• Adhere to Client and internal on-boarding requirements
• Issue contracts to candidates in line with internal and client procedures
• Attend periodical internal training sessions on compliance matters and legislation
• Responsible for the updating of contractor onboarding status to PMO
• Develops strong relationships with peers in other departments and PMO to support the strategic aims of the business
• Complete ad hoc projects and duties as requested by manager
Requirements
Department: EMEA
Function: Human Resources
Experience Level: Associate