Sales Support & Communications Coordinator
Job Description
This role is based in our Toronto Office
Who You Are:
You are a strong communicator and believe business growth comes from customer success. You are a problem solver, and love to analyze and generate new ideas to maximize productivity and profitability. Lastly, you are a collaborator, and together with the rest of the team, you are driven to deliver daily excellence on all things related to Canadian consumer events.
What You Will Do:
• Facilitate day-to-day administrative tasks such as exhibitor account management and updates, reviewing account and product updates in Salesforce CRM system
• Collaborate with the billing department on account reconciliation and outstanding invoices and balances
• Oversee the full vendor application process from setting up the digital application, preparing jury workflow to communications to applicants
• Ensures all clients’ needs and expectations are met in a timely manner. In many cases, contact with clients are required all year.
• Onboard new and returning vendors with the Newsletter Series
• Monitor vendor’s adoption and development of best practices, constructively challenge them to improve their engagement with all Canadian consumer events related products
• Ensure all vendors are following through and completing onboarding steps
• Populate relevant information, order forms and deadlines on the website and vendor portal
• Coordinate content to be translated when needed
• Implement and execute the resign process to rebook vendors for future events
• Assist in the ongoing review and updates of various vendor/exhibitor documentations and policies
• Contribute feedback and recommendations to improve the overall Canadian consumer events experience
• Collaborate with the billing department on account reconciliation
• Handle onsite duties during events, including order taking, cash collection, and POS management
Sponsorship Fulfillment
• Own the logistics behind sponsor activations across our portfolio of events
• Make sure all sponsorship deliverables are checked off, buttoned up, and on-brand
• Oversee logo placements, signage, swag, and all things sponsor visibility
• Track activation progress and report like a pro—because details matter
• Collaborate on how partner brands show up in every corner of our shows
Event Operations
• Team up with Marketing, PR, and Operations to execute activations with polish
• Be boots-on-the-ground on-site to ensure activations go off without a hitch
• Manage supplies tied to sponsor needs and event execution
• Assist with staffing for sponsor activations and troubleshoot in real time
• Coordinate with vendors and suppliers to bring sponsor ideas to life
Relationship Management
• Be the go-to contact for sponsors you’re assigned—answering questions, solving problems, and keeping them in the loop
• Provide regular updates and activation reports pre- and post-show
• Work cross-functionally with internal teams and external partners
• Support engagement strategies that build trust and long-term sponsor value
• Help sponsors feel like VIPs (because they are!)
Requirements
Function: Sales
Experience Level: Entry Level