Assistant Front Office Manager
Job Description
Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager, you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations.
Key Responsibilities
• Host the Show: Supervise daily shift operations to guarantee a smooth guest journey.
• Drive Guest Satisfaction: Resolve guest feedback with empathy and care.
• Lead by Example: Model high service standards directly at the reception desk.
• Departmental Operations: Assist with scheduling, reporting, and administration.
• Collaboration: Coordinate closely with Housekeeping, Reservations, F&B; and maintenance to ensure room readiness.
• Step Up: Lead the department during the Rooms Division Manager absence.
Requirements & Qualifications
• Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role.
• Mindset: Proactive, stress-resistant, and service-oriented.
• Skills: Strong organizational, multi-tasking, and motivational capabilities.
• Communication: Excellent verbal and written English; additional languages are a plus.
• Flexibility: Available for rotating shifts, weekends, and holidays.
• Systems: Familiarity with hotel PMS software like Opera.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.
Requirements
Function: Other
Experience Level: Mid-Senior Level