Customer Service Representatives - Emergency (Virginia State Residents)
Job Description
The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:
· Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
· Will be handling calls related to power outages and other emergency situations.
· Must be an active listener and can leverage probing question skills to provide resolutions.
· Agents will also educate customers on suppliers and energy choice programs.
Pay:
What we offer:
• Hourly rate - $15 per hour with available performance incentives.• Prefer overnights? Agents working overnight shifts earn an extra $1 overnight premium!
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Requirements
Function: Customer Service
Experience Level: Entry Level