IT Hardware Engineer L2
Job Description
IT Hardware Engineer L2
Position: IT Enterprise Hardware Engineer – L2Job Type: Field SupportExperience: 2–3 Years
Job Summary:We are looking for an IT Hardware Engineer to provide onsite L2 support for enterprise servers and IT infrastructure. The engineer will be responsible for hardware troubleshooting, basic OS-level support, installation, maintenance, and field service activities.
Key Responsibilities:- Installation, rack mounting and commissioning of enterprise servers.- Hardware troubleshooting and replacement of server components.- Basic knowledge of Dell, HPE and Lenovo servers.- Troubleshoot CPU, RAM, HDD/SSD, RAID, PSU, NIC and other hardware issues.- Perform RAID configuration and basic server hardware configuration.- BIOS/firmware upgrade and hardware health checks.- Basic Windows Server and Linux OS installation and troubleshooting.- Configure basic IP, DNS, Gateway and network connectivity.- Perform server reboot, power cycle and basic diagnostic activities.- Follow customer SOPs and prepare service/activity reports.- Coordinate with L3, L1 teams and OEM support for complex issues.- Travel to customer locations for onsite support as required.
Required Skills:- Good knowledge of enterprise server hardware.- Basic Windows Server/Linux knowledge.- Basic RAID and storage knowledge.- Basic networking knowledge.- Good troubleshooting and communication skills.- Willingness to work onsite and travel as required.
Qualification:Diploma/B.E./B. tech /B.Sc./CCNA/MCSE or equivalent IT qualification.
Preferred:Experience with HPE ProLiant, Dell PowerEdge, Lenovo Think System, iLO/iDRAC, RAID controllers and server diagnostics
Requirements
Department: Support Engineer
Experience: 2 to 3 years
Posted: 2026-10-09T07:53:07.08Z