Principal Customer Success Manager, Global Clients
Job Description
A Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure that customers in our Global Clients Program (GCP) achieve significant return on their investment and get real value from LinkedIn’s Hiring Solutions. This includes creating holistic strategies that drive engagement, strategic optimization and innovation across large multi-national organisations.
The CSM will partner with Stakeholders across all levels within their assigned book of customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Responsibilities
• Manage key customer moments (KCMs) in a manner that establishes credibility and trust as a true business advisor to assigned accounts
• Collaborate internally with a global cross functional account teams including Global Client Directors/Executives and fellow CSMs in different regions to create value engagement frameworks for customers and their talent agendas
• Co-develop success plans outlining customer business objectives and goals to demonstrate measurable success, setting cadence of communication to deliver genuine return on investment from our products
• Create and execute large, complex solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
• Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
• Maintain an understanding of LinkedIn’s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
Requirements
Department: GBO
Function: Consulting
Experience Level: Mid-Senior Level