Expert
Job Description
We are looking for an experienced professional to support the Tech & Durables (T&D;) Business within NielsenIQ’s production environment. The candidate will be expected to quickly learn and develop a strong understanding of T&D; processes, data flows, and business requirements.
The role involves managing retailer/vendor data acquisition, validation, and issue resolution to ensure high-quality data and insights. Working closely with Retail Services, Retailers, Transformation Teams, Output Teams, and country stakeholders, the individual will drive operational excellence and continuous improvement.
A key focus of the role will be to identify process simplification opportunities and support the successful transition of the T&D; business into OGRDS, ensuring efficient, standardized, and scalable operations.
Key Responsibilities
• Drive resolution of technical and process issues while ensuring adoption of new tools and enhancements.
• Conduct RCA, implement corrective actions, and effectively manage stakeholder communications.
• Provide timely project updates and proactively address client queries and concerns.
• Document, monitor, and continuously improve processes, controls, and exception management.
• Identify and implement automation opportunities using Excel Macros, ML, and GenAI.
• Ensure accurate and high-quality data setup and maintenance across multiple markets.
• Execute and support end-to-end data processing and project delivery activities.
• Investigate data quality issues and collaborate with local, regional, and global teams to ensure timely resolution.
• Partner with Retailers, Country Teams, Transformation Teams, and Output Teams to enhance data quality and operational efficiency.
• Serve as a subject matter expert for Reference Data processes and provide guidance to global teams.
• Track and report KPIs related to delivery performance, data quality, and operational effectiveness.
• Build strong stakeholder relationships and work effectively in a virtual, multicultural environment.
• Leverage Generative AI (GenAI) to drive innovation, process simplification, and business transformation initiatives.
• Identify emerging AI trends and contribute to the development of long-term GenAI strategies aligned with business objectives.
Requirements
Function: General Business
Experience Level: Mid-Senior Level