Specialist, Application Support - GCP Site Reliability Engineering
Job Description
About Job
Support Specialist, Chennai
Embrace the role of a Support Specialist on our team, where you'll play a vital part in ensuring the smooth operation of our enterprise software solutions. Your duties encompass monitoring applications, active triaging, collaborating with developers, and conducting thorough troubleshooting to identify and resolve application issues. Actively contributing to testing and quality assurance, you'll build a comprehensive Knowledge Base. As a proficient communicator, you'll lead the coordination of issue resolutions, actively engage in release calls, and contribute to Root Cause Analysis investigations.
RESPONSIBILITIES:
• Experience working in Global Command Center and Site Reliability Engineering (SRE) practices.
• Provide L1/L2/L3 application support for mission-critical business applications.
• Monitor application health, performance, and availability using enterprise monitoring tools.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Collaborate with development, infrastructure, database, and cloud teams to resolve complex technical issues.
• Support application deployments, configuration changes, and release activities.
• Maintain operational documentation, knowledge articles, and support runbooks.
• Participate in on-call support and major incident management processes.
• Monitor logs and identify trends to proactively address potential issues.
• Manage service requests, incidents, and problem tickets using ITSM tools such as ServiceNow.
• Ensure compliance with operational standards, security policies, and change management processes.
• Drive automation and continuous improvement initiatives to enhance support efficiency.
Requirements
Function: General Business
Experience Level: Mid-Senior Level