Field Technician I (Technical Support)
Job Description
The Field Technician is responsible for installing, maintaining, troubleshooting and supporting Nielsen measurement equipment at assigned panel households. The role ensures that equipment is correctly configured, operational and able to collect and transmit accurate audience data.
The position involves regular travel within the assigned territory and direct interaction with Nielsen panel members.
Responsibilities
• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected
• participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime
Requirements
Department: Operations
Function: General Business
Experience Level: Not Applicable