Operations Coordinator
Job Description
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
• Provide project management support to implement project plan activities in all systems/tools.
• Ensure activities follow health, safety, and regulatory standards or standard operating procedures (SOPs).
• Coordinate communication with team members, vendors and external stakeholders.
• Maintain accurate project files, tracking systems, and records with high attention to detail.
• Oversee onboarding activities, including Roster Management and Project set up in systems (Concur/SalesForce).
• Manage/maintain all onboarding/offboarding tracking tasks of project teams in a timely and accurate manner.
• Support all cross-functional tasks (e.g., CRM, Incentive Compensation, Data, Reporting) to establish project needs for end-to-end project life cycle.
• Bridge communication with internal workstreams on documented project development strategies and milestones/deliverables.
• Attend and participate in all internal and external project calls as directed.
• Utilize a systematic and repeatable approach to evaluate business opportunities, identifying and removing organizational barriers.
• Collaborate with Subject Matter Experts (SMEs) to assist in operational execution.
• Participate in status review meetings and formal project review.
• Work directly with the Client Engagement Director to drive issues to resolution.
• Escalate unresolved issues to management with recommended mitigation strategies.
• Ensure administrative needs are met and manage interdependencies with other projects.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development and modeling inclusive behaviors.
• Proactively manage bias in team interactions and decision-making processes.
• Perform other duties as assigned, adapting to the evolving needs of the department.
• Strong aptitude towards usage of automated systems.
• Strong analytical skills.
• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word) as well as SmartSheet.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
Requirements
Department: Operations
Function: Administrative
Experience Level: Associate